We strive to respond to support requests promptly, typically within 24 hours or less for critical issues. Our team is committed to providing timely and efficient support.

Our support services typically follow a monthly fee structure, which varies based on the complexity and requirements of your website. We provide customized quotes based on your specific needs.

A support agreement ensures your website is regularly maintained and secure. It provides emergency support, routine updates, and recommendations for enhancing site traffic and engagement.

The benefits include quick resolution of site issues, off-site backups, routine security maintenance, priority scheduling for updates, and analytics-based recommendations for website improvements.

We regularly back up your website to ensure data integrity and minimize potential downtime. The frequency of backups depends on your specific needs and can be adjusted accordingly

Yes, we can adapt your website to meet changing requirements by implementing new features and enhancements to support your growth. Our team works closely with you to provide tailored solutions.

Our skilled developers promptly identify and resolve any issues your website may encounter. We prioritize critical fixes to ensure your site remains fully functional and glitch-free.

We optimize your website's loading times, navigation, and overall user experience. Using various tools and techniques, we fine-tune your site to ensure it runs smoothly and efficiently.

We continuously monitor your site for potential vulnerabilities and apply necessary security patches. Our team stays informed on the latest security standards to protect your digital assets and user data.

We stay current with the latest trends and best practices, applying timely updates to your website's technologies. This ensures peak performance, security, and compatibility.

Our support and maintenance packages for Drupal include regular website updates, security enhancements, performance optimization, bug fixes, troubleshooting, and customizations. Additionally, we provide ongoing consultation to ensure your site remains up-to-date and efficient.

Inclind would be more than happy to manage multiple sites for you if you own more than one site. Our support and maintenance services are priced per site, so you will have to purchase a package for each site. The developers at Inclind possess the capabilities to work on more than Drupal sites.

We know how important it is to act quickly when a website goes down because every minute a website is down leads to more lost leads, patients, revenue, donations, etc. We use monitoring tools that alert us if a site goes down.

Inclind does not have any requirements for site hosting. We offer site hosting services, but we won’t make you host your site with us to perform support and maintenance services. We can work on any Drupal site regardless of where it’s hosted.