Delaware Electric Cooperative Website Redesign & Development
Elevating Customer Experience in Utility Management through Innovative Web Solutions
In 1936, a visionary group of southern Delaware farmers embarked on an extraordinary journey. Faced with bringing electricity to rural areas overlooked by major utilities, they established the Delaware Electric Cooperative (DEC). This member-owned, non-profit utility has significantly evolved since its inception. Today, DEC is a testament to innovation and member-centric service, distinct from traditional investor-owned utilities, focusing solely on member benefits.
The Challenge:
Delaware Electric Coop sought us out to recreate their site and refresh their user experience with a mobile-friendly responsive design. Their goal was to build a higher level of interactivity with their end users as the focus. As part of that project, they were looking for a way to present data from their solar farm in a simple and attractive format, using the SunEdison API.
Our Solution:
We re-architectured the site to make it more useful for the target audience and integrated it with SmartHub, their customer account management software. To create a solution for the solar farm data, we built a custom Drupal module that pulled data from the SunEdison API into live-feed charts and a visual dashboard on their home page. DEC was so pleased with the work we did that they came to us to do the next iteration of their site, which was a first for them.
The Result:
Another Delaware Organization, we love it!
Our collaboration with Delaware Electric Co-Op always ends up with an amazing result; and this definitely did not stray away from the norm.
All of the work going into this was customer-centric, with a goal to produce results that not only will improve management for the DEC Team but most importantly make the experience useful and straightforward for those using the company's services.
Here are snapshots we took along our journey together.
Delaware Electric Co-Op
In 1936, a visionary group of southern Delaware farmers embarked on an extraordinary journey. Faced with bringing electricity to rural areas overlooked by major utilities, they established the Delaware Electric Cooperative (DEC). This member-owned, non-profit utility has significantly evolved since its inception. Today, DEC is a testament to innovation and member-centric service, distinct from traditional investor-owned utilities, focusing solely on member benefits.