2023-11-29

Delaware Electric Coop Design and Development

Elevating Customer Experience in Utility Management through Innovative Web Solutions

In 1936, a visionary group of southern Delaware farmers embarked on an extraordinary journey. Faced with bringing electricity to rural areas overlooked by major utilities, they established the Delaware Electric Cooperative (DEC). This member-owned, non-profit utility has significantly evolved since its inception. Today, DEC is a testament to innovation and member-centric service, distinct from traditional investor-owned utilities, focusing solely on member benefits.

The Challenge:

Our enduring partnership with Delaware Electric Cooperative spans over a decade, reflecting a shared commitment to innovation and excellence. DEC's continual pursuit of a reliable web solutions partner brought them to Inclind with the mutual goal of enhancing user interaction and delivering scalable, modern web solutions. This collaboration aims to evolve with DEC's dynamic needs, keeping pace with the technological advancements and changing customer expectations in the utility sector.

Real-Time Support

Providing immediate, responsive support is crucial for a utility company like DEC. Inclind's modern web solutions are designed to offer real-time support, reflecting DEC's dedication to a seamless online experience. This approach is critical in meeting the dynamic needs of customers in an age where technology is constantly evolving.

Innovative Digital Solutions

The need for intuitive, user-friendly interfaces for outage reporting and status tracking was paramount for DEC. Our solution aimed to streamline communication during service disruptions, demonstrating DEC's commitment to reliable and transparent services in the digital age.

Our Solution:

Inclind rose to the challenge by significantly enhancing user interaction through custom web development. Our solutions included a customer status tracker and an outage dashboard, ensuring real-time updates and transparency during service disruptions. Our holistic approach met DEC's immediate needs and positioned them for future growth and evolving customer expectations.

Support and Maintenance

Inclind ensures the smooth operation of DEC's digital solutions by providing ongoing technical support. Committing to regular maintenance and quick response times ensures the website remains optimized, secure, and relevant in a rapidly changing digital environment.

Customer Status Tracking

Inclind's integration with DEC's project management system facilitated a user-friendly front-end for real-time customer status tracking. This enhancement boosted transparency and streamlined communication, showcasing our ability to integrate digital solutions seamlessly into existing infrastructures.

Beat the Peak App Development

The Beat the Peak app, available on Google Play and Apple App Stores, represents a cornerstone of our collaborative effort. We upgraded the app's technical framework, including transitioning from Angular V7 to Angular V15 and updating Firebase libraries to align with the latest Cordova and Ionic frameworks.

Outage Dashboard

Our user-friendly outage dashboard, integrated with SiennaTech's mapping tools, offers customers an accessible view of outages. It provides critical information like outage locations, restoration times, and causes, enhancing the user experience during service disruptions.

Technology Used

Inclind's expertise in Drupal web development provided DEC with a customizable, easily manageable website. The custom-designed theme reflects DEC's branding, while the Beat the Peak app leverages advanced technology stacks, including Angular V15, Firebase, Cordova, and Ionic frameworks.

The Result:

DEC

Over a decade, Inclind has established a robust partnership with Delaware Electric Cooperative, marked by continuous innovation and support. Our efforts to launch and maintain the Beat the Peak app and integrate user-centric digital tools like the outage dashboard underscore our commitment to delivering long-lasting, impactful solutions. This enduring collaboration has solidified Inclind's role as a trusted digital ally in the utility sector, continuously enhancing user experiences and operational efficiencies.

 

Client Quote: 

"This is the fourth website Inclind has designed for Delaware Electric Cooperative, and their fantastic team has once again launched a site that will serve our member's everchanging needs. Inclind staff worked tirelessly to implement innovative solutions on the site, including adding a new portal allowing members to view updates on the status of projects. DEC’s new website is modern, easy to navigate, and presents well on mobile devices. We’re thrilled with the finished product and look forward to working with Inclind in the future."

 

Jeremy Tucker 
Manager of Strategic Communications & Engagement

Photo Gallery

Here are snapshots we took along our journey together.

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Delaware Electric Co-Op

In 1936, a visionary group of southern Delaware farmers embarked on an extraordinary journey. Faced with bringing electricity to rural areas overlooked by major utilities, they established the Delaware Electric Cooperative (DEC). This member-owned, non-profit utility has significantly evolved since its inception. Today, DEC is a testament to innovation and member-centric service, distinct from traditional investor-owned utilities, focusing solely on member benefits.