Frequently Asked Questions
Drupal and WordPress both release regular security updates. It’s important to stay on top of these to keep your website hardened against threats. Missed security updates can compound over time which leads to a degradation of your website’s stability, making it vulnerable to threats. Should your website be hacked, restoring could be costly while subjecting your website to downtime. Not keeping your website secure will also cost you with Google.
Protecting your users' data is another reason to keep up with security updates. Data breaches will impact your organization’s reliability and credibility with your users and regaining confidence with your users after a data breach can prove challenging.
Regardless of the platform — WordPress or Drupal, we recommend having a developer update your website to avoid any bug issues or “breaking” your website. You may see a prompt when you log in to your CMS that an update is available but don’t be tempted to click that button. Since many websites are built with custom modules or plugins, what might seem like a simple update may require some specific development efforts. If you see that an update is available, contact [email protected] to discuss options.
Both Drupal and WordPress will release periodic security updates should there be threats to the platform infrastructure. Upgrades, however, mean moving to a newer version of the content management system (CMS). This can be a much greater effort depending on the complexity of your website and the platform it's on.
Drupal end of life (EOL) means that a version of Drupal will no longer be supported by the Drupal community of developers. Security updates, patches and new features will no longer be available. It was recently announced that Drupal 7 will no longer be supported in 2021. We recommend planning for a Drupal website upgrade sooner rather than later. Find out more about preparing for Drupal 7 end of life.
Inclind offers web hosting through Pantheon which includes automated backups, SSL certificates and a global content delivery network (CDN) powered by Fastly for speed. There are various levels of hosting depending on the performance demands on your website. Hosting fees do not include maintenance time if something needs to be fixed on your website.
Hosting is billed yearly or monthly.
Inclind offers three levels of support — Standard, Professional or Enterprise. More complex websites that are the core of your business benefit from being in an Enterprise Plan. If you enroll in our Drupal support plan or WordPress Support service plans services plan, you receive discounts on our hourly rate for maintenance and can enjoy the benefit of faster response times on issues.
Support Plans are billed on a monthly basis.
If you are in a Support Services Plan, you will get a discounted hourly rate for development time on fixing issues on your website. These are considered maintenance services and are billed outside of the Support Plan.